At Blu Bubble, all of our products are custom-made and printed on demand. Because of this, we do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or change of mind.

However, your satisfaction is important to us. If your order arrives damaged or defective, we’ll be happy to assist.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Be sure to include:

• Your order number

• A description of the issue

• Clear photos of the defect or damage

Once verified, we will offer a replacement or refund, depending on the situation.

Eligibility Conditions

• Requests must be made within 7 days of receiving your order.

• The product must be unused and in the same condition as received.

• We do not offer refunds or replacements for errors caused by incorrect order details provided by the customer.

How to Request a Refund

To request a refund for a defective item, please email us at orders@blububble.co.za with the required details. We aim to respond within 2 business days.

We appreciate your understanding and support of our small business and made-to-order process.